Applying the Golden Metric when creating a budget and increasing your profits
Carl H. Spear, OD, MBA, FAAO
One of the hallmarks of a good college football team is to finish strong. That means that as the team heads into the fourth quarter, it needs to close out the game and play all the way to the end.
The recent announcement that 1-800 Contacts has partnered with online eye exam provider Opternative to offer consumers eye exams online has rocked the optometry community. What can we learn from this announcement, and what should we do?
I have two kids in college, and up until last year, they never showed an interest in becoming an optometrist. Like many of you, I had them work in the offices doing all the glamour jobs—licking recall stamps, counting frames, taking out trash, cleaning baseboards, and many of the other jobs that often cause a revolt of paid employees.
I hear a lot of talk about having a culture of service in the office. I know of some offices that are truly remarkable in their service culture. These offices have patterned themselves after Nordstrom, Ritz-Carlton, or other noted service culture mainstays.
Super Bowl 50 is in the books, and the Denver Broncos and Peyton Manning are the Super Bowl champions! What a storybook ending for Manning and the Broncos. Not all of our practices will ride off into the sunset with a world championship, but there are many lessons we can learn from the Super Bowl.