There is an old adage that states that there is no “I” in team. The most successful results can be achieved only when we all work together to obtain a common goal. I cannot express enough the importance of having strong leadership followed by dedicated staff members who are all in when it comes to running a thriving practice or business. While individual performance is important, combining the talents of each individual in areas best suited to utilize those talents can yield amazing growth and reach higher levels in providing patient satisfaction.
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Step one: Define the culture
How can a practice develop a successful team? Step one is setting a vision and a culture that can be adopted by all members. Have you ever visited a business and quickly understood the culture? Some offices feel warm and inviting, but others can leave you without a personal connection. Taking care of patients involves making positive connections. Staff members are following the example set by leadership or the management of the practice.