How can your office avoid spending a lot of staff time on patient vision care plan questions and better ensure that you get paid? We asked optometrists on ODs on Facebook and ODwire how they handle this common problem.
I hear a lot of talk about having a culture of service in the office. I know of some offices that are truly remarkable in their service culture. These offices have patterned themselves after Nordstrom, Ritz-Carlton, or other noted service culture mainstays.