Learn in-office treatments
Innovation has led to more in-office treatment options than ever. Lid hygiene kits and devices, meibomian gland expression, and intense-pulsed light have made their way to optometric practices, and team personnel is able to perform these on their own or at least assist with patient prep, clean-up, and education after the procedure.
Practicing on other team members will not only increase staff skill level and comfort in performing the procedures, but it will also show other staff the benefits of these techniques.
Keep diagnostics and therapeutics stocked
Replace consumables, as needed. Many of the in-office devices have disposables. We sell take-home products such as artificial tears, commercial heating masks, lid hygiene products, and nutraceuticals at my practice. To maintain a smooth flow, make sure all products are readily available.
It is no small investment to have a fully equipped dry eye clinic. Establish benchmarks to ensure your practice is meeting goals. If it is not, conduct team discussions to uncover reasons for falling short. Your team leader can make sure a system is in place and consistently followed.
More by Dr. Schachter: Video: Why competition drives innovation in the optometric marketplace