Take a look at comments from these successful OSD doctors about the importance of an “OSD advocate.”
Among imaging, point-of-care testing, education, prior authorizations, and treatment plans, my ocular surface disease team is absolutely essential to our success. These are amazing patients to treat. It takes all hands on deck to lean into this multifactorial disease. Don't live in a vacuum and try this alone, empower your team.
—Selina McGee, OD, FAAO
Our ophthalmic hygienist is an indispensable part of delivering education and performing delegated in-office procedures. It not only enhances and differentiates the patient experience, but it is an economic tool to diversify my chair time.
—Richard Maharaj, OD, FAAO
Brampton, ON, Canada
My dry eye counselor is a vital component to the overall care with my patients. She helps in testing, scheduling, and educating my patients, which frees up my time, allowing me to see more dry eye patients in a day. I couldn't get through my day without her.
—Kimberly Riordan, OD
San Marco, FL
Our incredible OSD advocate makes every dry eye patient feel cared for and enhances our efficiency, effectiveness, and experience.
—Laura Periman, MD
My patient coordinator goes over all the financials, logistics, and final details and reassures the patient of the upcoming OSD procedures. Each staffer has gone through the process themselves and can give their honest feedback for patients who have doubts. Empower your staff, and they will do what's best for the patients.
— Vin Dang, OD, FAAO
Dry eye disease management requires a team approach for the greatest opportunity for success. Technician Ramon Gómez begins the education process by helping patients understand the basics of dry eye disease and the diagnostic test he performs. Additionally, he builds rapport with a group of patients who are often frustrated and looking for answers. Having a technician who is invested in dry eye disease sets the doctor, patient, and practice up for success.
— Whitney Hauser, OD, FAAO
Find an “OSD advocate” in your practice. Your patients and practice will be grateful.
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