During the American Optometric Association’s Optometry’s Meeting, Jay Binkowtiz, CEO of Gateway Professional Network, shared his tips for being profitable in the age of managed vision care plans.
Philadelphia-Jay Binkowtiz, CEO of Gateway Professional Network, shared his tips for being profitable in the age of managed vision care plans.
Says Binkowitz: "It is absurd that practices are still following the outdated three-times mark-up strategy." Instead, practices should be focused on pricing based on fair market value.
“I really don’t care what some company says I should sell something for,” he says.
You need to do some research and figure out what is the ideal pricing for your area and your practice, Binkowitz says.
When explaining a patient’s benefits, Binkowitz says many staffers think they need to explain exactly what the patient is getting and exactly what she’s paying for, which he refers to as “billing language.” But he approaches it in a different way by talking about the total price and explaining the amount she’ll save with her vision coverage.
“Do you know what consumers do when you subtract and tell them how much money they’ll save? They spend money,” he says.
For example, Binkowitz has the following conversation with his patients: “The regular cost of these lenses is ____. But we have it all packaged for you at ____. That is a savings of ____. We really want to sure you have what you need.”
When explaining the final savings to a patient, emphasize that she has a great vision care plan, he says.
Binkowitz also recommends:
• Eliminate “no,” “can’t,” “won’t,” and “don’t” from your vocabulary.
• Invest in an edger and use stock lenses. (“If you don’t have an edger, you can’t make money,” he says.)
• Inform the patient about any warranties right after you introduce yourself. (“You need her to know that when she spends money, it’s going to be protected,” he says.)
• Look for opportunities to increase the sale as soon as possible. (“LensCrafters is successful at selling second pairs because it sells the second pair first, before even addressing the patient’s initial need,” he says.)