Tami L. Hagemeyer, ABOC, FNAO

There is a daily battle between online contact lens companies and the eyecare professionals who put their time and effort into providing patients with contact lenses. Ms. Hagemeyer explains the disconnect between ODs and online contact lens sales.

Build a rapport with patients and understand they are placing trust in staffers when choosing new glasses. Tami Hagemeyer, ABOC, FNAO, offers suggestions to maximize patients' satisfaction with the process.

Creating a positive first impression is more than a significant factor during our patients’ first contact with our practices, which is almost always via a telephone call. During the initial conversation, our soon-to-be patients are faced with a fundamental decision-are they comfortable with what they perceive as our practices’ personality? Is it a good fit?

Tami L. Hagemeyer, ABOC, FNAO, discusses dealing with unhappy patients, how to diffuse the situation, and maintaining patient loyalty.

I have been fortunate in my professional life to have not one but two mentors who have given me direction and helped expand my optical career into an amazing instrument of communication. I am now able to connect with my peers, and appreciate the opportunity to speak at various optical conferences.