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There is a daily battle between online contact lens companies and the eyecare professionals who put their time and effort into providing patients with contact lenses. Ms. Hagemeyer explains the disconnect between ODs and online contact lens sales.
Article
Build a rapport with patients and understand they are placing trust in staffers when choosing new glasses. Tami Hagemeyer, ABOC, FNAO, offers suggestions to maximize patients' satisfaction with the process.
Article
Creating a positive first impression is more than a significant factor during our patients’ first contact with our practices, which is almost always via a telephone call. During the initial conversation, our soon-to-be patients are faced with a fundamental decision-are they comfortable with what they perceive as our practices’ personality? Is it a good fit?