• Therapeutic Cataract & Refractive
  • Lens Technology
  • Glasses
  • Ptosis
  • Comprehensive Eye Exams
  • AMD
  • COVID-19
  • DME
  • Ocular Surface Disease
  • Optic Relief
  • Geographic Atrophy
  • Cornea
  • Conjunctivitis
  • Myopia
  • Presbyopia
  • Allergy
  • Nutrition
  • Pediatrics
  • Retina
  • Cataract
  • Contact Lenses
  • Lid and Lash
  • Dry Eye
  • Glaucoma
  • Refractive Surgery
  • Comanagement
  • Blepharitis
  • OCT
  • Patient Care
  • Diabetic Eye Disease
  • Technology

Top tips from the front desk


Employees who work the front desk have found ways to help the practice run more efficiently.

Morrow, GA-As a busy eye-care facility, Clayton Eye Center in Morrow, GA, employs seven optometrists and four ophthalmologists who examine as many as 200 patients daily.

As chaotic as that may sound, employees who work the front desk have found ways to help the practice run more efficiently. Their hints help avoid common obstacles that many practices face, such as patients who don't have a credit card or cash to pay their co-pay.

"Since we incorporated these tips, our entire check-in/check-out process is smoother," said Kirk Smick, OD, one of the optometrists at Clayton Eye Center.

A vital part of customer service is effective communication. At Clayton Eye Center, some employees are multilingual, speaking up to five different languages including Vietnamese, Cambodian, and Laotian.

"We notify them up front and put a note in their chart about how they prefer to pay so when they get to check out, there's no problem," she said.

Related Videos
Amy Butler of Bausch + Lomb details the company's recycling programs and initiatives for contact lenses and other eye care products
Nicholas Gilberg, OD, gives a tutorial on EssilorLuxottica's Leonardo team practice management programs
Easy Anyama
Brianna Rhue, OD, FAAO
Maria Richman, OD, FAAO, and Harvey Richman, OD, FAAO, FCOVD
© 2024 MJH Life Sciences

All rights reserved.