Vol. 10 No. 05

How staff can help differentiate your practice

May 16, 2018

Online sales aren’t going away. ODs and their staffs are able to match price and convenience, but they excel at outstanding customer service. One OD outlines how she adopted an innovative service process in her practices to improve relationships with patients.

Setting goals for success

May 16, 2018

There are certain habits that separate successful practices from unsuccessful practices. One OD explains why setting goals, writing them down, and sticking to them can make your practice more successful.

Treating inflammation tackles filamentary keratitis

April 20, 2018

Corneal filaments frequently recur after removal, and resolution occurs only by treating the patient’s underlying inflammation. This case illustrates the need to move to atypical therapies, such as N-acetylcysteine.