What we can learn from managing diabetic patients
May 12th 2015Many diabetics neglect their eyecare due to not knowing and/or misunderstanding the effects of diabetes to the eyes and visual system. Much of the inadequacies in patient education can be attributed to the absence or insufficient communication among healthcare providers, including optometrists, and our patients.
How staff can prepare for ICD-10
May 12th 2015By now you have heard and read a lot regarding ICD-10 changes coming in October. This is the most significant coding change in health care in more than 30 years, and the impact on healthcare practices cannot be overstated. Let’s discuss some of the changes in the new diagnosis coding system and how you can prepare for the transition.
Earning a spot on the medical team
May 7th 2015Last month, I wrote about diagnosing my father-in-law’s branch retinal artery occlusion (BRAO) and then teaming up with a vascular surgeon for his subsequent carotid endarterectomy. After the successful “slam dunk” surgery, the nurse who discharged him advised him to “go to the ER” should he have any changes in vision, and in the process, dropped the ball.
5 things you need to know: ocular syphilis outbreak, predicting myopia, more
May 1st 2015Healthcare professionals on the West Coast have been warned to be on the lookout for ocular syphilis after more than a dozen cases have been reported in Seattle, San Francisco, and Los Angeles since December 2014, according to the Los Angeles Times.
Premium customer service takes your practice from good to great
April 23rd 2015What does it mean to have a premium practice? What does premium customer service deliver? These are common questions posed to medical practices and businesses as they seek out advice on how to thrive in today’s ever-competitive environment.