Practice Management

The most frustrating part of fitting glasses is fitting progressive addition lenses and the resulting problem with lens wearer rejections, non-adaptation, and high re-do rates caused by ill-fitting PALs.

Some of the local men of Italian descent who visit Armstrong Eye Care Associates in Kittanning, PA, often bear gifts.

The main secret to being a successful multifocal contact lens fitter is communication.

Knowing how to avoid upsetting a client, and knowing how to properly handle an individual who feels wronged, can help you avoid customer service mistakes in the future, build a more loyal customer base, and actually increase sales and profits.

Five basic tips can help you gain confidence in dispensing luxury eyewear.

How much decision power should patients have in today's digital age?

Building up a facility from the ground up has always been a complex process for any doctor.

With individuals spending more time online than in the past, optometrists can use social media sites, such as Facebook and Twitter, to build or grow their practices.

Multi-specialty practices are becoming more commonplace.

A green office environment is not only healthier for you, your staff and your patients, but also for your practice's bottom line.

Do your employees know what you expect of them?

Add this pair of items to the list of bad matches: laptop computers and patients' medical information.

Be prepared to describe your practice's goals during vendor meetings.

Adding electronic medical records to a practice is a huge undertaking.

Though a busy man, Andrew Jones, OD, wouldn't give up dirt bike racing if you handed him a flourishing optometry practice for free.

If you were to ask 100 people, "Where's a great place to go for a family vacation?" it is a safe bet that the majority of them would reply, "Disney!"

Is providing the best possible vision correction at odds with ensuring a level of comfort that will keep contact lens patients satisfied...and loyal?

Physically active patients who are looking to enhance the enjoyment of their favorite outdoor activities will test your knowledge of performance-specific sunwear.

Selling a small practice is nevery easy.

The pearls in this article will help the project manager and implementation team on their journey to successful electronic health record integration.

Optometrists who want to increase multiple pair sales to patients need to stop being apologetic about the fact that part of a successful practice involves retail sales.

What is now being called the 'Great Recession' is now officially over, statistically, if not emotionally, according to the keynote speaker of International Vision Expo West.

Optometrists need to begin training staff on retail math through workshops, books or online sites.

The optometrist's job is not only to fit people with contact lenses, it's to keep people in contact lenses.

Angry customers are a fact of life for any retailer, including optical dispensaries.

Optometrists who co-manage patients who have had retinal detachments may want to book a date with a retinal surgeon.

When people are trained to sell, they are asked to carefully consider the words they use to describe the products being offered.

Today's general economic conditions and individual business owners' needs to maximize profit models is one underlying rationale for in-office finishing.