Practice Management

Business is business

My son, a recent graduate of the University of Alabama’s film school, does freelance video work. It is a cool way to pay his bills, and a fella has to start somewhere. On occasion I get to be his unpaid production assistant, which is to say I stand in the background and hold the microphone.

During the Contact Lens Global Forum, a partnership between Vision Expo East and the British Contact Lens Association, Justin Bazan, OD, Optometry Times Editorial Advisory Board member, offered up tips for using e-mail and social media to build and maintain your patient base.

Since I began my practice, I have made a habit of regular office retreats. Even in the early days, with a staff of 1, we found time to get away and talk about what we were trying to accomplish with the practice. And later, with 3 doctors and very full schedules, we continued to make it happen.

In the fourth of our video series on Demodex, Dr. Mario Gutierrez offers practice management suggestions in treating patients with the mite. Plus, he gets into a mite-killing mood.

Malpractice litigation against optometrists is rare. To keep it that way, optometrists must take the proper steps to reduce any risk of such litigation, especially when dealing with patients with retinal detachments, amblyopia, contact lenses, glaucoma, and tumors.

The majority of cataract patients will be diagnosed by an optometrist with whom they have a long-standing relationship. This is highlighted by statistics that show that cataract surgery is the most frequently performed surgery in the United States, with some estimates stating that by 2020 more than 30 million Americans will have at least one cataract.

Convenience and service are two of the primary reasons optometric practices explore adding an in-office finishing lab, but they are by no means the only reasons.

As the technology arms race proceeds, having a Web site no longer constitutes being on the cutting edge for an optometric practice.

Knowing how to avoid upsetting a client, and knowing how to properly handle an individual who feels wronged, can help you avoid customer service mistakes in the future, build a more loyal customer base, and actually increase sales and profits.

With individuals spending more time online than in the past, optometrists can use social media sites, such as Facebook and Twitter, to build or grow their practices.